Triage Process
At SAI, both our general practice and emergency teams have implemented the triage scoring category process. Triaging is the process of arranging and processing patients according to the severity of their presenting clinical condition and getting each patient treatment within an appropriate time frame (see the below tables for reference). This means your scheduled consultation or re-check consultation may be delayed, or in some circumstances, rescheduled due to the caseload and severity of other patients presenting.
Triage Scoring & Anticipated Wait Times (Varied)
| Color | Urgent | Wait Times |
|---|---|---|
|
Red |
Immediate |
0 mins |
|
Orange |
Very Urgent |
10-15 mins |
|
Yellow |
Urgent |
30-60 mins |
|
Green |
Non-Urgent |
60-120 mins |
Examples of Each Urgency Category
| Red | Orange | Yellow | Green |
|---|---|---|---|
|
Cardiac and/or respiratory arrest |
Non-life threatening trauma |
Serious lacerations |
Small lacerations |
|
Serious physical trauma |
Heat stroke |
Difficulty walking |
Mild injuries
|
|
Active seizuring
|
Snake bite
|
Vomiting or diarrhea
|
Prolonged decreased appetite
|
|
Collapse |
Poisoning |
Difficulty urinating or defecating
|
Weight-bearing lameness
|
|
Unresponsive
|
Breathing difficulty
|
Eye injury
|
Skin irritations
|
24/7 Small Animal Emergency
Our after-hours emergency team operates continuously for unexpected out-of-hours pet emergencies and for unwell patients. We are a fully operational 24-hour multi-purpose emergency hospital and we provide comprehensive veterinary care for your pets in need at any time of the day or night.
We are equipped with a modern intensive care unit, multi-purpose state-of-the-art surgical suite, digital radiology, full in-house laboratory, high-quality advanced ultrasound, endoscopy, and a wide range of high-level monitoring and systematic diagnostic equipment.
Contact Us Anytime for Small Animal Emergencies
