This Privacy Policy is tailored specifically for SAI Veterinary Hospital (SAI VET PTY LTD), located in Willetton, WA, based on the operations and services described on your website.
It is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Privacy Policy
Last Updated: January 4, 2026
1. Introduction
SAI VET PTY LTD (ABN 17 622 896 360), trading as SAI Veterinary Hospital (“we,” “us,” or “our”), is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hospital in Willetton, use our veterinary services, or interact with our website at https://saivet.com.au.
2. Types of Information We Collect
We collect information necessary to provide veterinary care to your pets and to manage our business relationship with you. This includes:
Contact Details: Your name, residential address, email address, and phone numbers.
Animal Records: Pet health history, vaccination records, surgical notes, and diagnostic images (X-rays/Ultrasound).
Financial Information: Payment details for processing transactions and deposits for hospital admissions.
Insurance Details: Information required to assist with your pet’s insurance claims.
Digital Data: IP addresses, browser types, and cookies collected when you visit our website.
3. How We Collect Your Information
We collect personal information primarily from you directly when you:
Register as a new client at our hospital.
Book an appointment via phone or our website.
Submit a “Referral Form” or “Contact Us” query online.
Provide clinical history from a previous veterinarian.
Check your pet in for surgery or emergency care.
4. Use of Your Personal Information
We use your information for the following purposes:
Veterinary Care: To diagnose and treat your pets and maintain accurate clinical histories.
Communication: To send appointment reminders, post-operative care instructions, and health alerts.
Administrative: To process payments, manage accounts, and handle insurance claims.
Referrals: To coordinate care with your pet’s regular veterinarian or specialist providers.
Legal Compliance: To meet our obligations under Australian law and veterinary regulatory standards.
5. Disclosure of Your Information
We do not sell your personal information. We may disclose your information to third parties only in the following circumstances:
Specialist Referrals: To other veterinary specialists or diagnostic laboratories involved in your pet’s care.
Regular Veterinarians: If you visit us for emergency care, we will update your pet’s primary vet with clinical notes to ensure continuity of care.
Service Providers: To third-party providers who assist with our business operations (e.g., IT support, payment gateways, and mailing houses).
Insurance Companies: To process claims on your behalf.
Legal Requirements: Where required by law, such as reporting certain animal diseases to government authorities.
6. Data Security and Storage
We take reasonable steps to protect your personal information from unauthorized access, loss, or disclosure. Digital records are stored on secure servers with restricted access, and physical records are kept in a secure environment. We retain your information for as long as necessary to provide services and comply with legal record-keeping obligations.
7. Access and Correction
You have the right to access the personal information we hold about you. While our hospital policy prevents the direct release of original clinical notes to owners, we can provide summaries or transfer records to another veterinary practitioner upon request. If you believe any information we hold is inaccurate, please contact us at reception@saivet.com.au to request a correction.
8. Cookies and Web Tracking
Our website uses cookies to enhance user experience and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer:
SAI Veterinary Hospital
Unit 6, 113 High Road
Willetton, WA 6155
Phone: 08 6319 2390
Email: reception@saivet.com.au
